Refund & Cancellation Policy

1. Commitment to Customer Satisfaction

DGA Software Soln operates as an independent third-party guidance and consultation provider. We strive to deliver the highest quality assistance with computer setups, peripheral device driver configurations, Wi-Fi networking, and operating system walkthroughs.

We stand firmly behind the quality of our consultations. If you encounter any problems or are not satisfied with the software configuration guidance provided, this policy explains your options for service re-assessment, cancellation, and refund requests.

2. Cancellation Policy

You may cancel a scheduled consultation or setup walkthrough session at any point prior to the commencement of the session without incurring any cancellation fees or penalties:

• Prior to Service Delivery: If you cancel your appointment or consultation before our technical guidance session begins, you are entitled to a full 100% refund.
• Rescheduling: Sessions can be rescheduled at no additional cost by contacting our support team via telephone or email at least 2 hours in advance.

3. Refund Eligibility Criteria

We review every refund request on a case-by-case basis with fairness and client goodwill. A refund may be granted under the following circumstances:

• Unresolved Technical Issue: If our guidance specialists are unable to provide instructions or walkthroughs to address your stated software or driver configuration issue, and no secondary solution is available.
• Duplicate Transaction: In the rare event of a duplicate or mistaken charge occurring on your payment card or bank account.
• Non-Delivery of Consultation: If a scheduled guidance session could not be completed due to technical interruptions or scheduling failure on our end.
• Satisfaction Guarantee Window: If within 14 days of receiving our guidance consultation, the specific software setup or configuration covered under the session fails to function as instructed and our team is unable to rectify it upon follow-up.

4. Non-Refundable Circumstances

Refunds cannot be issued under certain conditions where services were rendered fully or factors outside software guidance occurred:

• Hardware Malfunction: Physical hardware failure, internal hardware component breakage, electrical damage, or exhausted printer ink/toner cartridges that prevent device operation.
• Third-Party Software Purchases: Direct licenses, OEM subscription fees, or third-party proprietary software purchased by the customer from external vendors or hardware manufacturers.
• Subsequent System Changes: Issues arising after the guidance session due to user-induced malware infections, unauthorized third-party registry cleaners, or unrelated operating system reinstalls.
• Completed Sessions Beyond Window: Refund claims submitted after more than 14 days from the date of the completed consultation.

5. How to Request a Refund

Requesting a refund is quick and straightforward. You do not need to navigate complicated portals. Follow these steps:

6. Refund Processing Timeline & Method

Once your refund request is approved, the refund will be processed immediately through our payment gateway. Funds will be credited back to the original payment method (credit card, debit card, or electronic transfer) used during the transaction.

While we process refunds immediately upon approval, standard banking clearance usually takes 5 to 7 business days depending on your issuing financial institution.

7. Dispute Resolution & Chargebacks

We encourage all clients to reach out directly to our billing and customer service team before filing a chargeback or dispute with their credit card issuer or bank. Direct communication allows us to resolve any issues or issue legitimate refunds in a fraction of the time required by banking mediation.

8. Independent Third-Party Disclaimer

DGA Software Soln (dgasoftworld.com) is an autonomous, independent third-party service provider. We are not affiliated with, sponsored by, authorized by, or endorsed by any computer, printer, scanner, or hardware manufacturer. OEM hardware warranty services and hardware replacements must be claimed directly from the respective hardware manufacturer.